Start About NIBE News [2020-03-23]       COVID-19: INSTALLER SUPPORT


Due to the increased spread of Coronavirus (Covid-19) throughout the world, NIBE as a Group are constantly monitoring and adapting to the latest recommendations from the Government and the World Health Organisation (WHO).

At present, NIBE is operating on a business as usual basis with regards to the importation of products from our factories and our UK logistics. Following advice from the Government, our sit visits and meetings are limited, however we are prepared and prioritising urgent matters. Training due to take place in March and April has now been postponed.

The safety and wellbeing of our NIBE installers is our key priority during this difficult time. We know many of you will have questions and concerns, no doubt busy doing all you can to ensure that you have all the right procedures in place. To support you, we have developed a Covid-19 toolkit for installers based on the information available at this time.

We will continue to follow guidelines closely and will keep you updated moving forward.

Safety and Wellbeing

The Government has advised that those displaying symptoms of COV-19 take significant 'social distancing' measures to delay the spread of the virus. As a heating installer serving in domestic environments, this is likely to impact the way you deliver service whilst keeping yourself and your customers safe and well.

Here are a five key tips on how to adapt to the current situation:

  1. Risk assess every property before you choose to work

  2. Take necessary precautions in each property by regularly washing hands or disposable gloves.

  3. Ensure your tools are properly cleaned before you start the job and after you finish

  4. Change and wash your clothes as soon as you get home from work

  5. Avoid the temptation to work if you are feeling at all unwell

Support for your business

This is an extremely difficult time for all businesses and with many installers operating as sole traders or micro-SMEs, we understand that the fear of lost work may be particularly daunting in the weeks ahead. In response to this, the Government has announced a series of commitments to supporting businesses through financial relief.

An unprecedented £330 billion of Government backed and guaranteed loans to support businesses to ensure that those in need of credit can access it on attractive terms.

Business Interruption Loan Scheme

  • Loans of up to £5 million in value
  • Interest free for the first 6 months
  • Partial guarantee of 80% on each loan
  • Accessible through a large number of providers including main high street banks

Click here for more information


Business Rates Holiday

  • For businesses with a rateable value of £51,000 +
  • 100% discount on business rates bill
  • Delivered through Local Authorities

Contact your Local Authority for more information


Business Rates Cash Grant

  • Available to those eligible for small business rate or rural rate relief
  • One-off cash grants of up to £10,000 for property values at less than £15,000
  • Grants of £25,000 available to properties valued between £14,999 - £51,000
  • Delivered through Local Authorities

If your business is eligible, your Local Authority will contact you in the coming weeks

COVID-19 Corporate Financing Facility

  • The Bank of England will buy short term debt from larger businesses facing cash flow issues

Further details on this can be found here

The outbreak should not adversely affect your Public Liability Insurance. It is also worth checking if your existing insurance policies cover pandemics and government ordered closure to see what losses you may be able to claim back.

Her Majesty's Revenue and Customs (HMRC) Time to Pay Service

If you own a business or are self-employed and have concerns about being able to pay your tax bills, you may be able to access support.

Call 0800 0159 559 or click here for more information

Statutory Sick Pay

Small or medium sized businesses may also be able to reclaim the costs of up to two weeks Statutory Sick Pay per employee. This is for any employee who take ill or self-isolating due to coronavirus in line with the recommended isolation period.

  • Employers with fewer than 250 employees as of 28th February 2020 are eligible
  • Employees will not need a GP note but employers should retain records of absences
  • A repayment mechanism is not yet in place but will be set up as soon as possible


Healthcare advice for employers and support for business

Guidance on how to advise your employees

NHS guidance on self-isolation

The Government's Covid-19 Action Plan