NIBE Garage

Contact Us

If you wish to get in touch with us here at NIBE please give us a call on 0330 311 2201. You will find below the contact points for different departments within NIBE.

Customer Services

For enquiries relating to heat pump settings, issues with your unit, warranty queries, engineer visits, spare parts queries, servicing plan queries, any complaints or feedback, and any concerns not previously mentioned - Option 1 on the phone line or email us at


For enquiries relating to new and current orders, order dispatch and lead times - Option 2 on the phone line or email us at


For enquiries relating to booking on training, NIBE Pro training and making payment for training - Option 3 on the phone line or email us at


For enquiries relating to making payment, invoices and credit balance - Option 4 on the phone line or email us at


For enquiries relating to media enquiries, events, marketing material and literature please email us at


For technical enquiries, if you are an installer please contact your local Regional Sales Manager. If you are a homeowner please contact our customer services team.

Installer & Specifier

If you're an installer and want to learn more about training, installing or servicing NIBE products, technical enquiries or other similar enquiries, please visit our Installer page.

If you are a specifier and wish to enquire about a new project, please email us at and we'll put you in touch with the right person. Alternatively, visit our NBS Source page.


Unit 3C,
Broom Business Park,
Bridge Way, Chesterfield,
S41 9QG

Monday - Thursday: 8.30am - 5pm 

Friday: 8.30am - 4pm