Meet our team
See the faces of the people working at NIBE and understand more about us as people!
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- Customer Services & Installer Care
- Field Service Engineer
- Finance
- Installer Development
- Management
- Marketing
- Product
- Sales
- Technical
- Training
Paul Smith
Managing Director
What's the best thing about working at NIBE?
The ambition to grow and the people who work here.
How long have you been working with heat pumps?
I've been in the HVAC industry for 19 years and varying experience in heat pumps from AC splits (air to air) to 2MW commercial to residential air to water. Very varied!
What helps you keep motivated?
Being very goal oriented and always knowing the target.
What qualifications do you have?
I hold a Masters Degree in Business Administration (MBA)
What's your biggest achievement?
Professionally I would say it's being a part of organisational growth journeys in my career, something I thrive on and am looking forward to experiencing at NIBE. Personally I would say it's being a proud Father. Can I mention Wolves winning the Sherpa Van Trophy in 1988?........
What do you do in your spare time?
I like to (try to) keep in shape and I'm a keen runner. I also love The Wolves (did I mention we won the Sherpa Van Trophy in 1988?).........
Are you a dog or cat person?
Dog. I have a lovely Hungarian Vizsla called Vince.
How do you like your coffee?
White with one sugar please. At least 6 times a day!
What's your favourite TV show or film?
Very varied from The Godfather Trilogy to Inception to Airplane!
Does pineapple belong on pizza?
As long as there is pizza I dont mind!
Robin Adderley
Sales Director
Michael Dungworth
Head of Technical
What's the best thing about working at NIBE?
The people and Job Role
How long have you been working with heat pumps?
22 years
What helps you keep motivated?
Helping staff, the work and Challenge of the Job role
What qualifications do you have?
NVQ Level 2/3, 2079 Class 1 Safe handling of Refrigerants, NVQ Level 2 Business and Administration, CSCS, SPA Passport.
What do you do in your spare time?
Watch Motor Racing, Play Guitar, Video Gaming
Are you a cat or dog person?
Both but prefer Dogs
What's your favourite TV show or film?
Band of Brothers / Saving Private Ryan
Dean Dickens
Customer Services Team Leader
Olivia Downing
Head of Marketing
What is the best thing about working at NIBE?
Not only the great team I work with, but also the chance to be part of a global company whose products play a massive part in helping us reach Net-Zero targets.
How long have you been working with heat pumps?
I have been Marketing heat pumps for more than 10 years now.
What helps you keep motivated?
My team, the knowledge that we're building something for the future.... and coffee!
What qualifications do you have?
Nearly 30 years Marketing experience
What's your biggest achievement?
Getting this job at NIBE - twice! :-)
What do you do in your spare time?
I love good food and to travel. I am also a massive movie buff so love watching both old and new movies of any genre!
What's your favourite TV show or film?
As a movie buff there isn't enough space to write my favourite movies! My current favourite TV show is Grey's Anatomy - I'm about 20 years late to the party but I love it!
Lynn Rawson
Finance Director
Adam Austin
National Sales Manager - Distribution
What helps you keep motivated?
Living and breathing my job! Seeking out notable business opportunities and landing sales wins while building lasting, trusted relationships with both customers and colleagues.
What qualifications do you have?
I have A-Levels and GCSEs, but my biggest qualification is my 21 years’ experience in light-side and heavy-side merchanting and distribution, across plumbing and heating, renewables, bathrooms, and construction materials - the whole lifecycle of the customer journey.
What’s your biggest achievement?
My family and four children. Everything I do is for them and our future.
What do you do in your spare time?
Spending time with family. We love the local beach, wood and park walks in Hastings, and love to travel to new and interesting places.
Are you a cat or dog person?
No! I'm massively allergic to them, but we do have a miniature lop bunny, called Pebble.
What’s your favourite food?
Any Mediterranean-inspired vegetarian dish.
What’s your favourite drink?
I mainly just drink water, but on a rare night out or when on holiday, it’s got to be a ‘Dark and Stormy’!
What’s your favourite TV show or film?
My all-time classic movie favourites have to be the original Star Wars trilogy.
What’s the biggest lesson you’ve learnt in life?
Never keep your vinyl record collection within reach of your children!
What advice would you give your younger self?
If you find yourself living in a bubble, do your best to seek the support needed to get out of it. Never underestimate your value.
Cormac Wright
Regional Sales Manager - Scotland
David Thomas
Regional Sales Manager - North West
Jerry Gorman
National Sales Manager - New Build
Graham Bayne
Head of Installer Development
Caroline Barrass
Customer Services Coordinator
What's the best thing about working at NIBE?
My Lovely Colleagues, and great company to work for that look after their staff.
How long have you been working with heat pumps?
7 months
What qualifications do you have?
Various from A levels to degree courses in Social sciences like science of the mind, I am also a qualified personal trainer and yoga instructor.
What is your biggest achievement?
Raising 2 beautiful daughter alone and having a mass of amazing friends and family.
What do you do in your spare time?
Watch movies and play on Xbox, trying lots of different extreme sports, snowboarding, paragliding, scuba diving etc
Are you a dog or cat person?
Both I have 2 cats and a dog
What's your favourite TV show or film?
Greys Anatomy, Mamma Mia.
Helen Hadley
Customer Services Coordinator
Julia Radford
Customer Services Coordinator
Sally Hubbuck
Customer Services Coordinator
Shannon Freeman
Customer Services Coordinator
Bev Davies
Internal Sales Administrator
Phoebe Maxfield
Internal Sales Administrator
Alan Sanders
Technical & Training Engineer
What helps keep you motivated?
Meeting new engineers that don’t know about heat pumps, and seeing the lightbulbs coming on above their heads as they learn more. Especially motivating is getting people who were anti-heat pumps to realise the benefits.
What's your biggest achievement?
I lost a significant part of my hearing in my early 30s, but I have continued to fight to progress in my role. For someone with hearing difficulties, answering phone calls and speaking in public is very difficult, but I keep fighting!
How long have you been working with heat pumps?
Fifteen years
What do you do in your spare time?
I love to play in my band, especially at gigs – we’ll play anything that gets people up and dancing.
Are you a cat or dog person?
Probably more of a dog person. I’ve got a little cockapoo who makes me smile every day.
How do you like your coffee?
I prefer it to taste like tea!
What's your favourite TV show or film?
I’ve recently been binging Clarkson’s Farm. I tried to eke it out over several nights but just couldn’t stop.
Does pineapple belong on pizza?
Absolutely not, that’s an abomination.
What’s the biggest lesson you’ve learnt in life?
Change is inevitable, and nothing is forever. Embrace it!
What advice would you give your younger self?
Wear earplugs to rock concerts…
What’s your favourite food?
Paella.
What’s your favourite drink?
Jack Daniels.
David Harding
Field Service Supervisor
Andrew Wildey
Senior Field Service Engineer
Phil Barsanti
Senior Field Service Engineer
Aaron Pusey
Field Service Engineer
Dale Harding
Field Service Engineer
Damien Green
Field Service Engineer
Jordan Morton
Field Service Engineer
Stephen Dungworth
Field Service Engineer
What's the best thing about working at NIBE?
For me the sense of being a team and that you can always get advice and help from anyone and to feel valued as a employee not just a number.
How long have you been working with heat pumps?
As a qualified FGAS engineer it's fair to say since I started work in 1977 god that makes me sound ancient
What helps you keep motivated?
Everyday is a learning day and as a FSE meeting clients gives me such a buzz and the odd cuppa and slice of cake
What do you do in your spare time?
I like coarse fishing, also member of an Air rifle club, play games on the old computer but not very good at that possibly an age thing
Are you a cat or dog person?
Love both had more cats though ,future plans are now my wife works part time to have a long haired Dachshund
What's your favourite TV show or film?
Saving Private Ryan awesome can watch over and over modern day classic
Craig Venton
Field Service Engineer
Richard Moore
Design Engineer
What's the best thing about working at NIBE?
The fact that each day I will be working on a different project, house type or flat type. I get to see many different developments and enjoy seeing how different strategies are used to allow for optimum practicality.
How long have you been working with heat pumps?
2 years
What helps you keep motivated?
What keeps me motivated at NIBE is knowing the work I do is helping the planet become a greener place.
What qualifications do you have?
HNC Mech Eng, SAP OCDEA, CIPHE low temp heating systems.
What's your biggest achievement?
Mt Everest Base Camp, Getting on the property ladder
What do you do in your spare time?
Mountain biking, Rock Climbing, Tinkering with cars
What's your favourite TV show or film?
Back to the Future
Does pineapple belong on pizza?
I'd eat it, but i would rather something a bit more spicey.
Charlotte Wild (Maternity Leave)
Marketing Communications Manager
What is the best thing about working at NIBE?
The people and the product.
What helps you keep motivated?
My desire to progress in my career and go on nice holidays with my family!
What's your biggest achievement?
My biggest achievement is being a proud mum to my little boy. Professionally, my biggest achievement is progressing at NIBE and my CIM Level 6 qualification.
What do you do in your spare time?
I enjoy spending time with family and friends, travelling and experiencing new cultures when I can.
Are you a dog or cat person?
Dog. I have a Dachshund called Boris.
Lisa Saich
Installer Development Administrator
What's the best thing about working at NIBE?
I would definitely say the people. To have such a collection of colleagues that are friendly, fun and supportive but also hard working, dedicated and passionate about what they do, makes the working environment enjoyable. Something that can be rare to find.
What helps you keep motivated?
I would have to say, seeing results from the work that I do, especially supporting installers through their training journey to become NIBE Pro Installers and MCS Registered. I find it so rewarding supporting and watching people grow and develop.
What qualifications do you have?
As well as my G.C.SE's and A-Levels, I have continued undertaking qualifications throughout my career and I have gained numerous diplomas in areas of customer service, operational delivery profession, facilitating learning and development, managing the delivery of services to customers up to level 4 and most recently, NVQ in Change Management
What's your biggest achievement?
I would have to say completing my diplomas in a broad range of subjects and putting them to use in my professional capacity. I would also say that another big achievement was raising over £1,000.00 for the Royal British Legion by knitting poppies
What do you do in your spare time?
I like to spend quality time with close friends and family as much as I can, usually going out for a meal and a drink. I sometimes like to lock myself in the kitchen experimenting creating new dishes and I also like knitting, mostly stuffed toys
How do you like your coffee?
I like my coffee strong and lots of it
What's your favourite TV show or film?
I have to say I do like the TV series Columbo and one of my favourite films would have to be Green Mile
Matt Giblin
Marketing Assistant
What’s the best thing about working at NIBE?
I would have to say the people. I work in a great team which
makes facing new challenges even more enjoyable. Attending events is also a lot
of fun as I get to see those who don’t work in the office. I have a great spot
in the office so it’s always easy to speak to those around me.
What helps you keep motivated?
Seeing the impact of the work I am doing is always a strong
motivating factor. Working towards and achieving a common goal is also a good
motivator as achieving things as a team is better than achieving
them alone in my opinion.
What’s your biggest achievement?
I’d have to say completing my master’s degree. It was certainly a challenge but it’s helped put me in the position I am today so it was definitely worth it
What do you do in your spare time?
I spend a lot of time with my girlfriend. We’re quite
outdoorsy so enjoy going on walks and getting out and about. We also watch a
lot of TV together, most recently Traitors which was surprisingly good. Currently we're watching Detectorists. When I’m by myself I watch a lot of sports and I play
fantasy football. I play guitar as
well
What’s your favourite TV show or film?
Lord of the Rings (Extended Edition)
How do you like your coffee?
In the sink, I’d drink tea over coffee any day.
Bradley Hillery
Trainee Management Accountant
Greg Morris
Stock Controller
Yvonne Webster
Credit Controller
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