Mathew Williamson – Technical Support Advisor
Mathew joined NIBE as a Technical Support Advisor, bringing almost a decade of hands-on experience across the plumbing, heating and renewable energy sectors. Beginning his career in plumbing and heating in Sheffield, Mathew developed extensive experience working on domestic heating systems and qualified as a Gas Safe registered engineer. In 2023, he made the move into renewables, joining a specialist heat pump company in Ireland.
Over the next two and a half years, Mathew worked extensively with air source, ground source and exhaust air heat pumps across domestic and light-commercial properties. His role covered everything from servicing and fault finding to installation and commissioning, giving him broad practical experience of heat pump technology and heating systems.
Now part of NIBE’s technical support team, Mathew is putting that experience to use supporting customers and installers, while continuing to build his knowledge in an industry that never stands still.
Q&A
What's the best thing about working at NIBE?
The people and the products. It’s also an exciting time to be working for NIBE as the UK renewables market continues to grow.
What motivates you?
Learning. I love expanding my knowledge, and in the world of heat pumps there are always new products and technologies coming through to keep you busy.
What do you do in your spare time?
II love being outdoors... hiking, running, biking and camping. I’m also a big sports fan, particularly football.
Dog or cat person?
Dogs all the way!
Favourite food and drink?
You can’t beat pizza and a beer.