Standard NIBE Warranty Terms and Conditions

  • The NIBE heat pump product is guaranteed for 24 months for parts and labour from the date of installation or 33 months from the date of manufacture, whichever is shorter.
  • NIBE VIP Installers are able to offer their customers full 7 years parts and labour guarantee, for installation registered from 1st May 2014*
  • The NIBE guarantee is based on the unit being installed and commissioned by a NIBE accredited installer, serviced every year and the Benchmark documents completed.
  • Where this condition is not met, any chargeable spare parts or components issued within the applicable guarantee period still benefit from a 12 month warranty from the date of issue by the manufacturer.
  • NIBE Energy Systems Limited will not be held responsible for non compliance with either the appliance's user manual or installation manual instructions, damage caused by misuse, neglect, faulty installation, accidental damage or for any use where the appliance has been used for any purposes other than that in which it was designed.
  • The installer / homeowner completes and returns within 28 days of installation, your guarantee registration card or completes the guarantee form on the NIBE website
  • This guarantee is only valid for appliances purchased and used in mainland Great Britain.


  • The extended warranty applies to all parts and labour for NIBE F2040 air source heat pump systems, NIBE F1145, F1155, F1245, F1255, F1345 and F1355 ground source heat pumps systems. These must have been commissioned by a NIBE VIP installer (subject to annual servicing and completion of Benchmark quality assurance documents).