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Service Plan Options
NIBE Pro Installer

Service and Repairs

Need help with your heat pump?

Please read the options below to find a solution to suit you.

NOTE: Please ensure when contacting us you have to hand the serial number for your heat pump, this will enable us to help you as quickly and efficiently as possible.

Find your serial number »
NIBE Heat Pump

My heat pump is in warranty

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Heat pump issues

Please start by contacting your installer to attend who will speak to our technical team to assess the fault. Don't know your installer?

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Annual service required

If you require an annual service our customer service team can discuss your availability and arrange a visit with one of our engineers

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Warranty ending soon

Have peace of mind throughout the year with our service plan, which includes an annual service as a standard benefit

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NIBE Heat Pump

My heat pump is out of warranty

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Heat pump issues

Our engineers are currently working to capacity on warranty calls and service plan support and as a result we are not able to carry out chargeable home call outs at this time. In this instance for support we would recommend that you contact one of our service partners who cover your area.


You can find the details of our service partners by following the link below.


Please note that the locations shown are the head office base for the Service partners, however they do cover wider areas.

Service Partners

NIBE Heat Pump

Warranty ending soon

Find a suitable option

Warranty ending soon


Have peace of mind throughout the year with our service plan, which includes an annual service as a standard benefit


Sign Up Today