IMPORTANT
In light of the extraordinary circumstances surrounding the Covid-19 outbreak, we understand that NIBE Energy Systems, NIBE VIP Installers and NIBE Service Partners may struggle to carry out your annual service on your NIBE heat pump at the moment.
As you know the annual service validates the NIBE 7 year warranty and without this annual service the warranty is invalid. Therefore all NIBE heatpumps registered with us with annual services due between March 2020 and July 2020 will maintain their warranty if the annual service is completed before the end of 2020.
We have also taken the decision to postpone all annual servicing for heatpumps on our NIBE Service Plan until the end of May.
NIBE Service Plan
Unfortunately, as with anything mechanical, we here at NIBE accept that, from time to time, things can go wrong. As your manufacturer's warranty for parts and labour cover comes to an end, there couldn’t be a better time to take out one of NIBE's unique service plans that give you complete peace of mind.
You can cover your heat pump in the event of a breakdown. This will help to protect you against unexpected inconvenience such as expensive repair bills, peace of mind in winter months and will guarantee a competent and trained engineer.
Exhaust Air Heat Pump | Air Source Heat Pump | Ground Source Heat Pump (up to 17kW) | Ground Source Heat Pump (over 22kW) | |
£24.99 | £29.99 | £36.99 | £45.99 |
ANNUAL SERVICE
In addition to complete peace of mind, you will also receive an annual service to ensure that your heat pump is kept in optimal condition.
View our service plan Terms and Conditions.
Get your NIBE peace of mind:
Call the Customer Services Department 0330 311 2201 today and let us take care of your NIBE Heat Pump. Alternatively fill in the form at the bottom of this page for our customer service team to contact you OR download our service plan form and return it to us.
The below table that shows an example of the parts and labour costs that may be required to be replaced:
Example of the parts and labour costs
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|---|---|---|---|
ITEM | EXHAUST AIR | AIR SOURCE | GROUND SOURCE |
Compressor | £850 (Compressor only) | £1850 (Compressor only) | £4000 (Complete fridge unit) |
Circulation Pump | £380 | £380 | £380 |
Brine Pump | n/a | n/a | £760 |
Exhaust Air Fan | £470 | n/a | n/a |
Immersion | £280 | £300 | £300 |
Soft Start | n/a | £820 | £920 |
Heating Expansion Vessel | £400 | n/a | n/a |
Circuit Board | £420 | £420 | £420 |
Divertor Valve VST20 | £460 | £460 | £460 |
Pressure Relief Valve | £200 | £300 | £300 |
Expansion Valve | £550 * | £550 * | £550 * |
Motor Protector | n/a | £200 | £300 |
Blending Valve | £200 | n/a | n/a |
Sensor Change Evaporator | £140 | £140 | £140 |
Fan Unit | n/a | £960 | n/a |
Pressostat's | £450 * | £450 * | £450 * |
4 Way Valve | n/a | £430 * | n/a |
Evaporator | £1000 * | £1200 * | £950 * |
T&P Valve | £200 | £200 | £200 |
Menu Settings | £180 | £180 | £180 |
Display Controller | £450 | £360 | £450 |
* These replacements require the installer to have an FGAS Refrigeration Certificate.
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CONTACT FORM
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