Field Service Engineer - North London

Job Title: Field Service Engineer

Location: North London

The Role

The role, working closely with our Service and Technical Managers, will primarily involve travelling to and from existing installations to carry-out warranty repairs and servicing to NIBE’s range of Ground Source, Air Source and Exhaust Air heat pumps. All appointments are pre-arranged by our internal customer services team.

What will you do?

• Create and maintain confidence in all NIBE Energy Systems products and services
• Carry out in warranty and out of warranty repair work
• Carry out chargeable servicing and repair work
• Diagnose system problems and advise accordingly
• Provide feedback from the field to the wider technical team in relation to any emerging issues or trends
• Complete electronic reports and all necessary paperwork in line with your duties with sufficient detail and within required
• timeframes
• Use the business systems in place to support activities of job role and enable accurate reporting
• Adhere to any health and safety policies when in the work environment
• Diagnose and repair the NIBE products in an efficient manner
• Maintain your vehicle and stock in line with company requirements
• Contribute as part of a wider technical and service team to achieve department objectives

What will you bring?

• Professionalism and a good work ethic, especially when on site
• Strong diagnostic skills and experience
• Ability and experience as a service/repair engineer in a related HVAC discipline
• Excellent heating system and hot/cold water system knowledge essential
• Refrigeration and biomass experience / knowledge, would be of benefit but not essential
• Electrical experience/knowledge and understanding of the difference between three phase and single phase circuits
• Ability to keep a van stock of parts in an efficient manner
• Happy working under your own initiative
• Ability to deal with difficult situations when on site
• The desire to learn new skills

What will be offer you?

• Competitive salary with paid overtime
• Company van
• 25 days annual leave
• Company pension scheme
• Private Health Insurance with Employee Assistance/Wellbeing Programme
• Company social events
• Field role based from home
• Business tools, including mobile phone, tablet, vehicle fuel card, hotel accommodation card and expenses float
• Branded workwear
• Comprehensive induction programme including full, job-related training

If you think you match this criteria and would like to apply for this position to be part of a rapidly growing and exciting business, send your CV to vacancies@nibe.co.uk for the attention of Michael Dungworth Head of Technical.