FAQs Before you Buy

A heat pump is a device that harnesses thermal energy stored in the ground, rocks, lakes, air, or water and heats it up within the heat pump system. This energy is then used to provide renewable, energy-efficient, and cost-effective heating and hot water.

The cost of an installation is different for every property. It is dependent on factors such as size of the property, age of the property and the type of installation. An air source heat pump could cost in the range of £9,000 - £15,000. A ground source heat pump might be in the range of £15,000 - £30,000, depending on whether a borehole or looping system is used.

The Boiler Upgrade Scheme (BUS) is a £450 million scheme that offers upfront capital grants to households and small businesses looking to install heat pumps. BUS offers up to £5,000 towards the installation of an air source heat pump and up to £6,000 towards the installation of a ground source heat pump. The BUS scheme officially launched on the 23rd May 2022 and heat pump installations commissioned from 1st in April 2022 are eligible for their respective grant.

NIBE provides three different types of heat pump.

Air Source Heat Pumps (ASHP) harness energy from the air outside to provide heating and hot water.

Ground Source Heat Pumps (GSHP) harness energy that is stored in the ground to provide heating and hot water.

Exhaust Air Heat Pumps (EAHP) harness energy by extracting air from rooms within the home and replacing it with air from the outside that has been heated up by the heat pump. This process allows the heat pump to supply the entire house with hot water and heat while also fully ventilating the property.

NIBE’s primary product range is Air Source, Ground Source and Exhaust Air heat pumps, including the NIBE S-Series range. The innovative S-Series smart accessories allow you to control your S-Series product directly from your smartphone, as well as run diagnostics remotely. NIBE also offer full product solutions which can provide your home with heating, ventilation, cooling, and heat recovery.

Every property is different so it is difficult to know immediately. Your local NIBE Pro Installer will be able to look at your plans, talk to you about what sort of heating setup you’re looking for and help you find the right solution. All NIBE Pros are fully accredited and can offer you an extended warranty.

When investing in a renewable heating technology, finding a trusted expert to fit your system is just as important as choosing the right product. NIBE’s UK-wide network of Pro installers are fully trained and accredited to specify, design and install NIBE products.

Once you’ve chosen the right NIBE system to meet your heating/ventilating needs, the next step is to ensure it is installed correctly so it can perform to its full potential. As a leading renewables manufacturer, NIBE understands the vital importance of quality installations, which is why we have built an extensive network of highly skilled, trusted installers across the country. Our NIBE Pro installers are fully trained and accredited to fit our products to the highest possible standards, so you can benefit from optimum results and full peace of mind.

NIBE heat pumps have a similar noise level to gas boilers, but ground source heat pumps are quieter. NIBE heat pumps are also equipped with a silent mode, which allows the system to operate at a lower volume when needed. 

This varies depending on the type of product you buy. NIBE has a range of products to match all property types. For example, for compact flats and dense urban areas, an exhaust air source heat pump may be more suited, whereas for those with more space an air source or ground source can be installed. 

This is unlikely, but dependant on the characteristics of your property. A full room by room heat loss calculation conducted by a NIBE Pro Installer will determine the suitability of the existing pipework and confirm the steps that need to be undertaken.

Not necessarily. Government figures state around 55% of radiators may need upgrading when replacing a heat pump. However, a full room by room heat loss calculation, which can be done by a NIBE Pro installer, is required to decide whether it’s suitable.