Current vacancies

Pre Sales Support Specialist

Job Title: Pre Sales Support Specialist

Location: Chesterfield, UK

Join a Leader in Renewable Energy

NIBE is one of Europe's leading manufacturers of renewable energy products. We supply homes with heat pump products that provide domestic hot water and ensure a comfortable indoor climate. NIBE's heat pumps range includes, Ground Source Heat Pumps, Air Source Heat Pumps, Exhaust Air Heat Pumps, Hot Water Heat Pumps and Heat Network solutions. We offer high-tech heat pump solutions for heating, ventilation, cooling and heat recovery that reflect today's demand for sustainable construction.

About the role

The Pre-Sales Support Specialist will form a key part of the customer journey between technical surveys and installation. Working in person from our Chesterfield head office you’ll help customers understand their survey results, answer technical questions, support quote acceptance, coordinate activities with internal teams, and ensure customers are ready for installation.

You will act as a liaison between customers, surveyors, design, and operations teams to increase clarity, reduce delays, and improve the overall customer experience.

What will you do?

• Respond to customer enquiries following technical surveys and prior to installation
• Explain survey outcomes, next steps, system options and installation expectations
• Liaise with design, survey, sales and operations teams to resolve questions and remove blockers
• Prepare and send technical information, documentation and guidance to customers
• Coordinate customer communications to ensure clarity and readiness for installation
• Track and escalate technical or compliance issues that may impact scheduling or installation quality
• Ensure customer records, notes and interactions are accurately logged in CRM systems
• Support continuous improvement of pre-sales support materials and processes
• Stay up to date with product specifications, technical standards and installation requirements
• On occasion support other Technical Department activities at the discretion of your manager

What will you bring?

• Excellent customer service and communication skills
• Strong organisational skills with the ability to manage multiple enquiries simultaneously
• Comfortable explaining technical information clearly and patiently
• Experience in renewable energy, HVAC, building services, plumbing, heating or related sectors – desirable but not essential
• Confidence using CRM systems and digital tools for documentation and communication
• Problem-solving mindset and proactive attitude

What will we offer you?

• Competitive Salary
• Enhanced Annual Leave 33 days including Bank Holidays
• Private Health Insurance with Employee Assistance/Wellbeing programme (after qualifying period)
• Company salary sacrifice pension scheme
• A Supportive & Growing Team in the Renewable Energy Sector
• Life Insurance 3 x Salary
• Company social events
• Comprehensive induction programme, including full job-related training

We have created a collaborative and supportive work culture, where your expertise is valued, and career development is encouraged. If you’re looking to be part of a forward-thinking company that’s shaping the future of renewable energy, this is the opportunity for you!

If you meet our requirements and are interested in the above opportunity, please write enclosing a CV and covering letter to vacancies@nibe.co.uk