Start Products Smart home accessories My device cannot be reached on the network. What should I do?

My device cannot be reached on the network. What should I do?

If possible, reduce the distance between the accessory and the main product. If the communication between the main product and the accessory is weak, you may need to install a repeater RPP10.

Walls and certain surfaces can absorb the wireless signal. If possible, place the accessory in the same room as the main product (to test the connection).


  • Thick stone or concrete wall with metal construction -> High disturbance.
  • Roofs with metal frames -> High interference.
  • Brick wall -> Medium disturbance.
  • Walls or doors made of plasterboard, glass or wood -> Low interference.

It is best if the accessory is not:

  • Behind a TV.
  • Near an aquarium.
  • Placed in or under a metal object.
  • Placed in closed furniture.
  • Near a large amount of wires and cords.
  • Close to other wireless devices (Laptops, tablets, cordless phones, wireless printers, speakers, IP cameras, other smart devices, microwaves, etc.).

If you have any of these devices at home, temporarily turn them off and check your connection (which may take up to 15 minutes).

If things improve, try increasing the distance between your myUplink products and the main unit.