Start How Heat Pumps Work FAQ's before you buy
FAQ's Before you Buy

FAQ's Before you Buy

Frequently Asked Questions

Do you need to know anything about a NIBE product? Here we have collected the answers to the most common questions, so you can quickly and easily find what you need.

A heat pump is a renewable technology that extracts natural energy from one place and transfers it to another, to provide energy-efficient, cost-effective space heating and hot water.

Heat pumps work by harnessing natural energy stored in the ground, rock, lakes, air or water. The system then feeds this renewable energy back to a heat exchanger, to provide efficient, reliable heating and hot water.

NIBE manufactures the following types of heat pumps:

Air Source Heat Pump (ASHP)

Ground Source Heat Pump (GSHP)

Exhaust Air Heat Pump (EAHP)

Click here to find out more about NIBE’s market-leading heat pump range, as well as for more detailed information about how each technology works.

NIBE offers ‘A World of Possibilities’ when it comes to renewable heating systems, specialising in providing high-tech and energy-efficient heating, ventilation, cooling and heat recovery solutions.

As well as ground source, air source and exhaust air heat pumps, its market-leading portfolio includes whole-house ventilation solutions.

Browse NIBE’s full product range here.

Unlike costly fossil fuels, which are dwindling fast, renewable energy is secure, readily available and effectively infinite. Renewable heating systems offer a cost-effective, reliable and energy-efficient way to help us reduce our carbon footprint, and could also deliver long-term fuel savings.

By installing a renewable heating technology, you could also be eligible for long-term payments for the energy you produce, through the government’s Renewable Heat Incentive (RHI) scheme or the Governments replacement 'Boiler Upgrade Scheme (BUS).

RHI will be replaced by the Boiler Upgrade Scheme (BUS), which is a newly announced £450 million scheme that will offer capital grants to households and small businesses looking to install heat pumps and, in some limited cases, biomass boilers. The BUS scheme is expected to start in April 2022.

The scheme is expected to help install 90,000 heat pumps over three years.

Find out more here.

Your local NIBE Pro Installer will be able to look at your plans, talk to you about what sort of heating setup you’re looking for, and help you find the right solution. All NIBE Pro's are fully accredited under the Microgeneration Certification Scheme (MCS), meaning their installations are eligible for RHI payments – and they also offer an extended warranty. Find out more about NIBE Pro Installers here, or click here to find a NIBE Pro in your area.

When investing in a renewable heating technology, finding a trusted expert to fit your system is just as important as choosing the right product. NIBE’s UK-wide network of Pro installers are fully trained and accredited to specify, design and install NIBE products. They are also certified under the Microgeneration Certification Scheme (MCS), which is a mandatory requirement for RHI payments. Visit NIBE’s Pro Installer page to find out more, or locate your nearest NIBE Pro Partner here

Why choose a NIBE Pro installer?

Once you’ve chosen the right NIBE system to meet your heating/ventilating needs, the next step is to ensure it is installed correctly so it can perform to its full potential. As a leading renewables manufacturer, NIBE understands the vital importance of quality installations, which is why we have built an extensive network of highly skilled, trusted installers across the country. Our NIBE Pro installers are fully trained and accredited to fit our products to the highest possible standards, so you can benefit from optimum results and full peace of mind. They are also MCS certified – an essential requirement to qualify for the government’s Renewable Heat Incentive (RHI) payments. To find a local NIBE Pro installer near you visit ‘find a installer’.

NIBE Pro Installers:

  • Have completed NIBE product training
  • Offer an extended warranty
  • Have experience fitting NIBE technology
  • Are MCS registered (essential requirement for RHI payments)
  • Are signed up to NIBE’s strict code of practice

Under NIBE’s code of practice installers must:

  • Perform professionally, competently and responsibly
  • Comply with all relevant UK regulations, standards and codes of practice
  • Install and commission all NIBE equipment in accordance with all NIBE’s procedures and installation manuals
  • Complete benchmark check lists for NIBE products
  • Fully demonstrate correct system operation and controls to customers
  • Register installations on NIBE’s website
  • Liaise directly with customers and respond to NIBE product enquiries in a quick and proficient manner
  • Keep fully up to date with NIBE’s product range as well as developments in the UK’s plumbing and heating industry