Job Vacancy: Sales & Customer Service Manager - Chesterfield

Overview:

• Lead and grow the Sales and Service Department.
• Supervise Sales and Customer Service Administrators to support external Sales Representatives, Service Engineers, Site Support and Service Partners.
• Maintain and ensure a focus upon improving service and maximising the experience for customers.
• Support the external Sales team in dealing with customer enquiries in a timely and efficient manner.
• Track weekly, monthly, and quarterly performance and sales metrics
• Oversee the sales order processing and stock purchasing operations
• Involvement in recruiting, and training of new sales & Customer Service Administrators.
• Liaise with internal and external suppliers to ensure stock availability.
• Ensure orders are fulfilled on time in full.
• Maintain stock accuracy.
• Monitor warehouse and transport KPIs to ensure high levels of service.
• Deal with customer complaints in a professional and timely manner.

The ideal candidate will:

• Have at least two years' experience of working in a supervisory position within a sales and customer service environment.
• A knowledge of heating/heat pump sectors would be advantageous.
• Have a strong customer focus, with the ability to understand customer needs and offer the best solutions and support.

Desirable Skills:

• Strong commercial acumen and ability to execute commercial plans to deliver profitable results.
• Strong numeracy and negotiation skills, with the ability to communicate with a wide range of stakeholders
• Excellent IT, organisational and communication skills.
• Demonstration of resilience, persistence, and a proactive approach to challenges and problem solving.

A world-class benefits package, including:

• Company pension scheme.
• Office hours - 8.30-5pm Monday to Friday.
• Flexible working environment.
• Comprehensive induction programme including full, job-related training.
• Private Health Insurance with Employee Assistance/Wellbeing Programme.