NIBE Nature

Current vacancies

Job Vacancy: Customer Service Assistant

The Role

We are currently looking for an experienced Customer Service Assistant who will report directly to the Service Manager and be based at our Head Office in Chesterfield, Derbyshire.

What will you do?

  • Answer customer enquiries over the telephone and email
  • Enter all customer information onto a CRM database
  • Follow up sales enquiries and quotations to convert to sales
  • Process orders and produce delivery notes
  • Handle complaints, referring to a manager if necessary
  • Process warranty claims in a timely manner and dispatching parts required
  • Liaise with Purchasing Assistant on ordering urgent spare parts from our suppliers
  • Daily plans for engineer diaries to ensure a manageable workload balance to meet customer demand throughout the year
  • Organise and maintain stock levels for Field Service Engineers
  • Promote service contracts and extended warranty schemes
  • Administer and set up service contracts
  • Take payments for services
  • Identify spare parts through exploded drawings
  • General office duties

What will you bring?

  • Excellent IT, organisational and communication skills,
  • A strong customer focus with a can-do attitude, with a genuine interest in helping and supporting customers, a polite and friendly attitude.
  • The ability to work as part of a close-knit team, whilst having the confidence to handle issues independently and remaining calm under pressure.
  • Experience of working in a after sales/spare parts environment and/or knowledge of heat pumps or similar appliances would be advantageous but not essential

What will we offer you?

  • Competitive salary
  • 25 days annual leave
  • Company pension scheme
  • Private Health Insurance with Employee Assistance/Wellbeing Programme
  • Flexible working environment
  • Company social events
  • Office hours: 08:30 – 17:00 Monday to Friday
  • Comprehensive induction programme including full, job-related training

If you think you match this criteria and would like to apply for this position to be part of a rapidly growing and exciting business, send your CV to

Apply Here