Career
Available Positions

Sales Office Manager


NIBE's Vision

Our vision is to create world-class solutions in sustainable energy.

Our mission is to offer the market high-quality, innovative, intelligent, and energy-efficient products and system solutions through our three business areas.

The foundation for this is the NIBE Group’s wide-ranging capabilities in product development, manufacturing, and marketing.

It all started in Markaryd in the Swedish province of Småland more than 70 years ago, and from there NIBE has grown into an international company with 16,600 employees and a presence worldwide.

From the very start, the company was driven by a strong culture of entrepreneurship and a passion for responsible business operation. Its success factors are long-term investments in sustainable product development and strategic acquisitions.

Combined, these factors have brought about strong, targeted growth, which generated sales of just over SEK 22 billion in 2018.

In the coming decades, digital technology will focus on making energy systems around the world more connected, intelligent, reliable, and sustainable. Important technical advances, new tools and new equipment will be required to open new application areas. The NIBE Group is contributing to this development.

Job Description


NIBE is one of Europe's leading manufacturers of renewable energy products. We supply homes with heat pump products that provide domestic hot water and ensure a comfortable indoor climate. NIBE's heat pumps range includes Ground Source Heat Pumps, Air Source Heat Pumps, Exhaust Air Heat Pumps and Solar Thermal Panels. We offer high-tech heat pump solutions for heating, ventilation, cooling and heat recovery that reflect today's demand for sustainable construction.

We are looking for an experienced Sales Office Manager/Supervisor who will be based at our Head Office in Chesterfield, Derbyshire.

Key responsibilities will include:

    • Reporting directly to the Sales Director
    • Understand customer needs and offer solutions and support.
    • Involvement in recruiting, and training of new sales Administrators
    • Supervise Sales Administrators and support external Sales Representatives to exceed set targets.
    • Supervise the team to ensure there is a focus upon improving customer service and maximising the customer experience.
    • Track weekly, monthly, and quarterly performance and sales metrics
    • Proactive approach towards business development.
    • Oversee the sales order processing and stock purchasing operations.
    • Support the team in dealing with customer enquiries in a timely and efficient manner.
    • Liaison with internal and external suppliers to ensure stock availability.
    • Ensuring orders are fulfilled on time in full.
    • Maintain stock accuracy
    • Monitoring of warehouse and transport KPIs to ensure high levels of service
    • General office supervisory duties.
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  • Benefits and Terms of Employment:
    • Attractive salary.
    • 25 days annual leave.
    • Pension.
    • Health Insurance.
    • Hours of work: 08.30 - 17.00 Monday to Friday.

The Person:

This role requires excellent IT, organisational and communication skills, a strong customer focus with a can-do attitude. Experience of supervising and developing a team within a sales environment. Strong commercial acumen and ability to execute commercial plans to deliver profitable results. Strong numeracy and negotiation skills, with the ability to communicate with a wide range of stakeholders. Demonstrate resilience, persistence, and a proactive approach to challenges and problem solving.

The successful applicant must have a minimum of two years’ experience of working in a supervisory position within a sales environment and knowledge of the heating or heat pump sectors would be an advantage.

If you can meet these requirements and are interested in this post, please write enclosing a CV and covering letter to vacancies@nibe.co.uk

Closing Date for all applications is 5th November.