Available Positions

Customer Service Assistant

NIBE is one of Europe's leading manufacturers of renewable energy products. We supply homes with heat pump products that provide domestic hot water and ensure a comfortable indoor climate. NIBE's heat pumps range includes, Ground Source Heat Pumps, Air Source Heat Pumps, Exhaust Air Heat Pumps and Solar Thermal Panels. We offer high-tech heat pump solutions for heating, ventilation, cooling and heat recovery that reflect today's demand for sustainable construction.

We are looking for an experienced customer service assistant who will be based at our Head Office in Chesterfield, Derbyshire.

The Person:

This role requires excellent IT, organisational and communication skills, a strong customer focus with a can do attitude, with a genuine interest in helping and supporting customers, a polite and friendly attitude. The successful applicant must be able to work as part of a close knit team, whilst having the confidence to handle issues independently and remaining calm under pressure. Experience of working in a after sales/spare parts environment and/or knowledge of heat pumps or similar appliances would be advantageous.

General duties would include:

  • Reporting directly to the Service Manager.
  • Identification of spare parts through exploded drawings.
  • Processing orders.
  • Producing delivery notes.
  • General office duties.
  • Answering customer enquiries over the telephone and e mail.
  • Entering all customer information onto a CRM database.
  • Following up sales enquiries and quotations to convert to sales.
  • Handling complaints, referring to a manager if necessary.
  • Processing warranty claims in a timely manner and dispatching parts required.
  • Liaise with Purchasing Assistant on ordering urgent spare parts from our suppliers.

Benefits and Terms of Employment:

  • Attractive salary.
  • 25 days annual leave.
  • Pension.
  • Health Insurance.
  • Hours of work: 08.30 - 17.00 Monday to Friday.

If you can meet our requirements and are interested in the above opportunity, please write enclosing a CV and covering letter to

Alternatively post to: NIBE Energy Systems Limited Unit 3c, Broom Business Park, Bridge Way, Chesterfield, S41 9QG for the attention of Mr Neil Hope, Head of Installer Development.